Frequently Asked Questions
Products are shipped from international fulfillment centers. Delivery times may vary depending on your location.
Our products are designed to be easy to use and suitable for everyday comfort. Please follow the usage instructions provided with the product
If your item arrives damaged or faulty, please contact us within 14 days of delivery with photo or video proof. We will review your request and assist accordingly.
We offer a 14-day return policy from the date of delivery. Returns are accepted only if the product is damaged upon arrival or defective. For hygiene and safety reasons, used products cannot be returned unless defective.
To request a return, contact us at info@pearlvie.com within 14 days of delivery and provide photo or video proof of the issue.
Return shipping cost is borne by the customer. If the product is defective or damaged, return shipping may be covered or reimbursed on a case-by-case basis.
Refunds are processed after inspection of the returned item. If approved, the refund will be issued to the original payment method.
Customers must contact support at info@pearlvie.com
before returning any item. Returns sent without prior approval will not be accepted.
All products come with a 30-day functional guarantee covering manufacturing defects.
Products are shipped from international fulfillment centers. Shipping availability and delivery times may vary depending on location.
You can contact us at info@pearlvie.com
Phone: +33 7 45 69 37 74 / +91 9499729424
Address: TF-302, Shanti Heights Gujarat, India